1. Introduction

Welcome to Homecallout.co.uk ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website Homecallout.co.uk (the "Website") and our services (the "Services"). By accessing or using our Website and Services, you agree to comply with and be bound by these Terms.

2. Services

2.1 Scope of Services

Homecallout.co.uk provides a range of installation services, including but not limited to:

Emergency plumbing & electrical repairs

Installation of plumbing & electrical fixtures

Appliance installations

Domestic lighting installation & repairs

The scope of each project will be agreed upon before work commences.

2.2 Service Availability

Our Services are available by appointment and when requested, emergency services will be available. Service availability may vary based on location, scheduling, and the nature of the issue.

2.3 Estimates and Quotes

We provide estimates and quotes based on the information provided by the customer. While we strive for accuracy, final costs may vary due to unforeseen complications or additional work required. Any changes to the original quote will be discussed and agreed upon before proceeding.

3. User Responsibilities

3.1 Accurate Information

You agree to provide accurate and complete information when scheduling installations or services, requesting quotes, or using any interactive features of our Website. Failure to provide accurate information may result in delays, additional charges, or cancellation of services.

3.2 Access to Property

You agree to provide us with safe and reasonable access to your property at the agreed time for the provision of Services. Any hazards or obstacles that prevent our technicians from performing their duties safely and efficiently must be addressed before service begins.

3.3 Compliance with Laws

You agree to comply with all applicable laws and regulations in connection with your use of our Services.

4. Payment Terms

4.1 Pricing

All prices for our Services will be provided upfront either through a formal quote or estimate. Prices are subject to change based on the nature of the work, required materials, and other factors.

4.2 Payment Methods

We can accept payments via credit card, debit card, bank transfer and cash. Payment is due upon completion of services unless otherwise agreed in writing.

4.3 Late Payments

Failure to pay within the agreed timeframe may result in additional charges or interest being applied to the outstanding balance. We reserve the right to suspend or cancel any further services until payment is received in full.

5. Warranties and Guarantees

5.1 Service Guarantee

We guarantee our workmanship for a period of 12 months from the date of completed service. If any issues arise from our work within this period, we will return to assess and fix the problem at no additional cost.

5.2 Manufacturer Warranties

Any products or parts provided by Homecallout are subject to the manufacturer's warranty. We will assist in the warranty claim process if necessary.

5.3 Exclusions

Our guarantee does not cover issues caused by misuse, unauthorized alterations, or external factors beyond our control.

6. Limitation of Liability

To the fullest extent permitted by law, Homecallout shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our Services, even if we have been advised of the possibility of such damages. Our total liability to you shall not exceed the amount paid for the Services in question.

7. Cancellations and Rescheduling

7.1 Cancellation Policy

You may cancel or reschedule your appointment by contacting within 24 hours, before the scheduled time. Cancellations made after this period may be subject to a cancellation fee.

7.2 Company Cancellations

We reserve the right to cancel or reschedule an appointment due to unforeseen circumstances, emergencies, or other factors beyond our control. In such cases, we will notify you as soon as possible and offer an alternative time or refund on any deposits made.

8. Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of Homecallout or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works based on our content without our express written permission.

9. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or take responsibility for the content or practices of these sites. We recommend reviewing the privacy policies and terms of use of any third-party websites you visit.

10. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. The latest version of the Terms will be posted on our Website. Your continued use of our Website and Services constitutes your acceptance of the revised Terms.

11. Governing Law

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located of England & Wales.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us using the form below.